Benefits 

  • Improve Customer Support
     Your customers will feel more secure if you offer live assistance and have a positive experience.

  • Increase your Sales
    Provide live human interaction when your visitors are ready to make a buying decision, resolve issues, proactively sell them more products by cross selling, and  guide them to pages you want them to see.

  • Reduce shopping cart abandonment   by answering customer questions immediately.

  • Reduce your Costs
    Our operators can save on phone charges by using Live Chat to answer customer questions.  Our solution provides low cost reliable operator support.

  • Customers Prefer
    to interact via less intimidating emails instead of using a phone. 

  • Help your Customers
    by answering pre-sale questions and provide a better purchasing experience. Without live immediate assistance, they might leave and never come back.

  • Cross Sell and Up-Sell
    Your visitors may switch to your competitor if you do not have an on-line sales person. It is like having an Internet store without a sales person. If your visitor has a question, our operator could  answer immediately and try to push the sale, up-sell or offer a deal. We will close the sale for you!

  • Instant Market Research
    Learn about your customers by having a sales person in front of your potential customer

Overcoming Objections

  • We can answer the Live Chat requests in-house
    If your personnel answers the chat requests in-house, you would require more operators when you get a burst of requests during peak hours. This personnel requirement would be more expensive than outsourcing since there would be idle time. 

  • We do not need to provide a Live Chat to our visitors
    Your visitors may switch to your competitor if you do not have an on-line sales person. It is like having an Internet store without a sales person. If your visitor has a question, our operator could  answer immediately and try to push the sale, up-sell or offer a deal. We will close the sale for you!

  • Our customers can call our toll free number
    Some customers prefer to interact via less intimidating Live Chat instead of using a phone.  Customers prefer to chat because they feel intimidated talking over the phone. Live Chat gives them the anonymity that makes them comfortable to ask any question about your products or services. Our customer service operator  focus is to drive online sales and improve the online experience for your website visitors.  
 
 
 

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