Phone Answering Service

Live Chat Answering Service

As your visitors come to your website our operators will monitor how they navigate through the website pages. With this information they will personalize the offer and will proactively send them an invitation to chat. It is like having a sales person come to you when you enter a physical store. Our operators can see how your visitors move through your website pages and send appropriate canned messages. Then, our operators can ‘push’ a requested web page link through the chat window to guide your visitors to the right page

Due to lack of customer support 90% of shopping carts are abandoned. Your visitors may switch to your competitor if you do not have an on-line sales person to answer their questions. Without live immediate assistance, they might leave and never come back.

70% of surveyed customers consider customer service very important in shopping satisfaction yet only 1% of websites selling on the web, offer live support. 

When your customers have questions they will feel more secure if you offer live assistance. Using Live Chat, our operators can help resolve your customer issues, proactively sell more products by cross selling and up selling, and  guide visitors  to pages you want them to see.

Customers expect the same support when visiting your online store as they would get if they walked into your office or store. Self-service tools like forms to request information on your website or emails are not always reliable or immediate ways to provide information satisfactorily. Your customers are just a click away from your competition and when they cannot find the answers, they often abandon your shopping cart and leave your website. 

Phone Answering Service

We offer call center inbound and outbound services including order entry, surveys, call screening, appointment setting, telesales, reservation and message taking.

- call center services - order entry
- answering services - reservations
- catalog or online sales - telesales
- appointment setting - customer care
- customer follow-up - call screening
- satisfaction surveys - message taking
E-mail:
 Live Chat Answering Service

On the left is a view of the customer's Live Chat window and the customer service operator's window. We can customize the color, size, text color and images of the customer 's window so it will match with your website theme for a seamless customer's experience.

 

 

 

Our customer service operators can monitor your visitors as they come into your website. Our operators can see the page your visitor is watching and also through their IP address they can know the country, city, keyword, and browser information.

Based on the status and number of visits, our customer service operator can decide to make a proactive chat by sending an invitation to your visitor. Immediately our customer service operator can send pre-programmed messages and start the chat.

 

Our customer service operators can help your customers by answering pre-sale questions and provide a better purchasing experience, increasing shopping cart revenues using: 

  • Live Chat: our operators engage in real-time, text based web live chat sessions with your customers.

  • Web Page Link "Push": our operators can ‘push’ a requested web page link through the chat window.

Contact us now  to find out how our LIVE CHAT solution can help turn your web visitors into satisfied buyers!  or Request for our Sales department to contact you!

 

Set-up Fee Live Chat:  $287.00
For Phone Answering Service this set-up fee includes programming of the account and comprehensive operator training of your products and services. For Live Chat Answering Service it also includes design of the customer Web Chat interface, programming of 40 “canned messages”, and programming of 20 pre-determined “web-push” page links.

 

Payment Plans:

Select a Monthly Service Plan below that best suits your needs. This monthly plan applies for either Phone Answering Service, Live Chat Answering Service, or both. The monthly service fee has to be prepaid.

                                     

Plan

Minute Plan

Monthly Service Fee

Cost per Minute

Each Additional Minute

Click to pre-pay your Minute Plan

  1

164

 $         77

 $ 0.47

 $    0.51

  2

200

 $         92

  $ 0.46

 $    0.50

  3

300

 $       135

 $ 0.45

 $    0.49

  4

400

 $       176

 $ 0.44

 $    0.48

  5

500

 $       215

 $ 0.43

 $    0.47

  6

1,000

 $       400

 $ 0.40

 $    0.44

  7

1,500

 $       555

 $ 0.37

 $    0.41

  8

2,000

 $       700

 $ 0.35

 $    0.39

  9

2,500

 $       825

 $ 0.33

 $    0.37

  10

3,500

 $     1,085

 $ 0.31

 $    0.35

  11

5,000

 $     1,450

 $ 0.29

 $    0.33

  12

7,500

 $     2,100

 $ 0.28

 $    0.32

  13

10,000

 $     2,700

 $ 0.27

 $    0.31

  14

15,000

 $     3,900

 $ 0.26

 $    0.30

 15

variable

 $         1

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N/A